Smith`s Compounding Pharmacy Store Policies
Shopping Online Versus In-Store
Please be aware that Online vs. In-Store products’ availability and/or prices do not necessarily match due to different promotions and options. A product is available online indicates that we can order from our suppliers but does not necessarily mean we carry them in our physical location. If ordered items are on back order, our nutritionists will offer you an alternative option or you can choose to have your order canceled and refunded.
Refunds / Return
All probiotic, homeopathy, cosmetic, food and short-dated products are non- refundable. Any other issue regarding refunds / return of your order must be addressed within 30 days after receiving the package.
We understand that certain liquid products may be susceptible to freezing during transit when shipped in temperatures below 0°C (32°F). While we take measures to ensure the safe packaging of such items, Smith's Pharmacy cannot be held responsible for any damage caused by freezing or breakage during transit in freezing conditions.
Shipping Information
Shipping and delivery times may vary due to item availability, processing time, carrier shipping practices, delivery location and method of delivery. Shipping date generations are estimations only and not guaranteed. Products may also be delivered in separate shipments.
Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. The shipping cost that displayed are estimation and one of our nutritionists will reach out to you if additional shipping charge is needed for your order.
Sales tax is charged according to the province or territory to which the item is shipped.
Canada:
| Pick up in store ( 3463 Yonge Street) | Free | |
| Estimated Standard Shipping ( 7-10 business days) | orders under $100 | $9.99 |
| Estimated Standard Shipping ( 7-10 business days) | orders over $100 | Free |
| Estimated Standard Shipping ( 7-10 business days) | orders over 2kg | $19.99 |
| Estimated Express Shipping ( 5-7 business days) | $15.99 |
All GTA area order will be delivered by our local delivery service that will allow same day or next day shipping. All remaining areas are done through either Canada Post or UPS.
* Local delivery does not offer tracking, if you would like tracked package, please email us consult@smithspharmacy.com.
USA/International:
| Estimated Standard USA shipping | orders under $150 | $15.99 |
| Estimated Standard USA shipping | orders over $150 | $9.99 |
| Estimated Express USA shipping | $49.99 |
| Estimated Standard international shipping | $85.00 |
All shipping cost is Canadian dollars. Smith’s Pharmacy provides international shipping according to the destination FDA policy. Refusals by customs based on FDA policy, costs will be the buyer’s responsibility.
For all international orders, please check the " International Destination Listing" section of Canada Post Guide for a list of items that are restricted or prohibited by the country. ( as below)
Smith`s Compounding Pharmacy are not responsible for any customs restrictions, tariffs, or other regulations that may apply to Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide. Please be noted that Smith's Pharmacy is not responsible for any delay or damage to your order during the international shipping process. We will not be able to replace your items. But we will ensure to pack and ship your products with great care.
- Small Packet International / Air will not have tracking information to provide to clients. Delivery time 2 weeks as per Canada Post.
- Express International, International Parcel Air or Surface and Tracked Packet International service will be dependent on the destination country and costs are high. Delivery time is 1-2 weeks according to Canada Post.
- Delivery could be on time or delayed, not guaranteed by Canada Post.
Delivery Policy
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses Nationwide and United States.
Smith`s Compounding Pharmacy also accept orders from international customers by phone with terms and conditions that apply according to the FDA regulations.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on weekends.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Please Note due to Covid-19 outbreak, delivery time may take longer than usual.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
5. Damaged Items In Transport
If there is any damage to the packaging on delivery, contact us immediately within 1 week after receiving your product at 416 488 2600 and ask for the shipping department.
6. Refund Policy
All probiotic, homeopathy, cosmetic, food and short-dated products are all-non refundable. Any other issue regarding refunds / return of your order must be addressed within 30 days after receiving the package.
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at 416 488 2600 and ask for the shipping department.
Smith`s Compounding Pharmacy deliver on weekdays between 5 -8pm. For any inquiries about shipping methods and prices please contact the shipping department at 416 488 2600 (220) or toll free (800) 361 – 6624 or info@smithspharmacy.com
Smith`s Compounding Pharmacy are only authorized to ship medications within Canada, with a prescription from a licensed Canadian Physician.